Cha Jewels Co., Ltd. Cancellation Policy

At Cha Jewels, we value your trust and business. In return, we ask that you also respect our time and commitment to sourcing items for you. If you need to cancel an order, please do so during the live selling session or as early as possible afterward.

Cash Basis Orders

Within 24 hours after full payment → You may cancel and receive a full refund.
After 24 hours → If you cancel, a 30% convenience fee (30% of the total invoice amount) will be deducted from your refund.

  Note: Refunds can only be granted if payment is made on the same day as the order.  
  If full payment is made 3 or more days after the order date, a full refund may not be approved — especially if the live selling was conducted at the supplier’s location.

Layaway / Installment Orders

Downpayment (DP) is strictly non-refundable.
Once a layaway plan has begun, all payments made are considered binding under the Layaway Agreement.

Important Reminders

If an order is cancelled after the downpayment has been made, or if there is a request to change the item at a later stage, or if an invoice remains unpaid or expires without settlement (Cash or Layaway), Cha Jewels reserves the right to::

Forfeit your Downpayment (DP).
Cancel previous Layaway orders if you repeatedly fail to settle invoices or cancel items irresponsibly—especially for onhand items already secured by Cha Jewels on your behalf.
Apply any forfeited DP and/or prior payments toward covering the cost of the canceled item(s) sourced from suppliers during live selling.

Questions? Messenger: m.me/chajewelsjapan · Email: sales@chajewelsjp.com