Cha Jewels Co., Ltd. Data & Privacy Policy
1. Purpose of this Policy
Cha Jewels values your trust. This Data & Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with us through live selling events, our website, loyalty program, layaway agreements, and other services.
2. Information We Collect
- Personal Identification — Name, address, phone number, email.
- Transaction Information — Purchase history, invoices, layaway schedules, payment details (bank transfer, Cash Pickup, etc.), and shipping information.
- Loyalty Program Data — Membership registration, points earned, tier status, redemption history, activity logs.
- Live Selling & Communication Data — Facebook Live comments (e.g., “Mine + Code”), chat messages, customer service conversations, emails.
- Technical Data — IP address, device information, browser type, cookies (to improve website experience).
3. How We Use Your Information
- Order Fulfillment – process, confirm, and deliver your purchases.
- Layaway Management – track downpayments, installments, and payment compliance.
- Loyalty Program – calculate points, upgrades/downgrades, and bonus rewards.
- Customer Support – assist with inquiries, returns, and after-sales services.
- Marketing & Promotions – send updates, offers, and event reminders (opt-out anytime).
- Legal & Compliance – comply with Japanese tax/finance regulations and audits.
4. Sharing & Disclosure
We do not sell or rent your data. We may share information only with:
- Service Providers (shipping companies, payment processors, IT/hosting providers).
- Financial Institutions (Rakuten Bank, Sumitomo Bank, Metrobank) for transaction verification.
- Government Authorities if required by law (tax accountant, tax office, customs, fraud investigations).
5. Data Storage & Security
- Encrypted storage in Google Workspace (Sheets, Forms, Firebase Web Apps) and secured servers.
- Access restricted to authorized staff under confidentiality agreements.
- SSL encryption for online transactions and data transfers.
- Retention for 5 years (or longer if required by law), then secure deletion.
6. Customer Rights
- Request access, correction, or deletion (where legally permissible).
- Opt-out of marketing communications at any time.
Requests via:
📧 sales@chajewelsjp.com
📩 Messenger: m.me/chajewelsjapan
7. Cookies & Tracking
We use cookies to enhance user experience, remember preferences, and measure performance. You can disable cookies in your browser; some services may not function properly.
8. Children’s Privacy
Not directed to children under 18. We do not knowingly collect personal information from minors without parental consent.
9. Policy Updates
We may update this policy as business, law, or technology changes. Updates will be posted with an effective date.
10. Contact Us
Cha Jewels Co., Ltd.
📍 Katsushika-ku, Tokyo, Japan
📧 sales@chajewelsjp.com
📱 Messenger: m.me/chajewelsjapan