Cha Jewels Co., Ltd. Customer Policies
Welcome to the Cha Jewels Policy Hub. Transparency and trust are at the heart of how we serve our customers. The pages below outline our complete policies on returns, refunds, cancellations, and how we handle your personal information. We encourage you to review the relevant sections before making a purchase or submitting a request.
Customer Support
Our team is available to assist with orders, claims, and general inquiries.
Messenger: m.me/chajewelsjapan
Email: sales@chajewelsjp.com
Typical response time: within 24 hours on business days.
Our team is available to assist with orders, claims, and general inquiries.
Messenger: m.me/chajewelsjapan
Email: sales@chajewelsjp.com
Typical response time: within 24 hours on business days.
Customer Policies
Please review the policy that applies to your situation.
Return Policy
Eligibility, timelines, and conditions for returning purchased items.
Refund Policy
How refunds are processed, including our store credit terms and validity period.
Cancellation Policy
Rules for cancelling cash-basis orders and layaway / installment plans.
Return & Refund Request Flow
Step-by-step instructions on how to submit a return or refund claim.
Legal & Privacy
Data & Privacy Policy
How we collect, use, and protect your personal information.