Cha Jewels Co., Ltd. Refund Policy

At Cha Jewels, we value your trust and want to ensure you shop with confidence.

1. Wrong / Damaged / Not as Described Items

If you receive the wrong item(s), or the item is not as described, or it arrives damaged, please contact us within 5 days of receiving your order.
You may request a replacement item or a refund.
Refunds will only be processed after we receive and inspect the returned item(s).
Items must be in the same condition as received — unworn, unused, with tags and original packaging.
We cannot accept returns/refunds if the item has been used for more than 5 days or shows visible signs of wear, damage, or breakage caused by the customer.

      📹 Reminder: Always record an unboxing video upon delivery/opening of your parcel as proof in case of claims.

2. Cash Basis Orders (Paid in Full)

Within 24 hours after payment → You may cancel and request a full refund.
After 24 hours of payment → If you wish to cancel, a 30% convenience fee of the total invoice amount will be deducted from your refund.

  Note: Refunds can only be granted if payment is made on the same day as the order.  
  If full payment is made 3 or more days after the order date, a full refund may not be approved — especially if the live selling was conducted at the supplier’s location.

3. Layaway / Installment Orders

Downpayment (DP) is strictly non-refundable.
Once the layaway plan has started, all payments made are considered binding under the layaway agreement.
Failure to complete payments may lead to cancellation of the layaway, and all payments made will be forfeited in accordance with our Layaway Terms & Conditions.

Questions? Messenger: m.me/chajewelsjapan · Email: sales@chajewelsjp.com