Cha Jewels Co., Ltd. Refund Policy

At Cha Jewels, we value your trust and want to ensure you shop with confidence.

      Important — Store Credit Policy: We do not issue cash refunds. All approved refunds will be issued as store credit, which can be used to purchase any item from Cha Jewels within 1 year (12 months) from the date the store credit is issued. Unused store credit will expire after this period and cannot be reinstated or converted to cash.
    

1. Wrong / Damaged / Not as Described Items

If you receive the wrong item(s), or the item is not as described, or it arrives damaged, please contact us within 5 days of receiving your order.
You may request a replacement item or store credit equivalent to the value of the affected item(s).
Store credit will only be issued after we receive and inspect the returned item(s).
Items must be in the same condition as received — unworn, unused, with tags and original packaging.
We cannot accept returns or issue store credit if the item has been used for more than 5 days or shows visible signs of wear, damage, or breakage caused by the customer.

      Reminder: Always record an unboxing video upon delivery/opening of your parcel as proof in case of claims.
    

2. Cash Basis Orders (Paid in Full)

Within the same day after full payment → You may cancel and receive full store credit equivalent to the amount paid.
After 1 day or more of payment → If you wish to cancel, full store credit may not be approved and a 30% convenience fee of the total invoice amount will be deducted from the store credit issued.

      Note: Store credit can only be granted if payment is made on the same day as the order. If full payment is made 1 or more days after the order date, full store credit may not be approved — especially if the live selling was conducted at the supplier's location.
    

3. Layaway / Installment Orders

Downpayment (DP) is strictly non-refundable and cannot be converted into store credit.
Changing of Item after Downpayment (DP) is considered as cancellation.
Once the layaway plan has started, all payments made are considered binding under the layaway agreement.
Failure to complete payments may lead to cancellation of the layaway, and all payments made will be forfeited in accordance with our Layaway Terms & Conditions.

4. Using Your Store Credit

Store credit is valid for 1 year (12 months) from the date of issuance.
Store credit is non-transferable and may only be used by the customer to whom it was issued.
Store credit may be applied to any available Cha Jewels item, subject to stock availability.
Store credit cannot be exchanged for cash at any point.
Any unused balance after the 1-year validity period will automatically expire and be forfeited.

Questions? Messenger: m.me/chajewelsjapan · Email: sales@chajewelsjp.com